Revamped Apex and OMS Application Skin. The new Apex UI now delivers a single, common interface across all Observer components for simplified navigation, improved dashboard creation, and an intuitive look and feel.

Introduce Scoring to Apex Reporting. The power of user experience scoring has been greatly strengthened with the addition of multi-dimensional support. Now IT teams can troubleshoot via user experience scoring at the individual user level or from an aggregated, dashboard perspective. When reported at the site level, intelligent weighting is applied to ensure a single negative user experience does not excessively influence the grouped score reported. Whether combined or as a single user score, the value of the numeric red-yellow-blue indicator with domain isolation remains for fast troubleshooting.